We are happy to announce two new delivery service are now available for all US customers. We are currently in the process of expanding into a larger distribution centre in California and during the migration all order will be dispatched from one of our other global distribution centres. The good news is we have just introduced two brand new delivery services giving you more choice and offering better value for money.
The New Delivery Options
24-48 Hour Delivery by DHL
Get your CBD in 1-2 days via DHL, with full tracking door to door this express option means you can get your products fast.
4-9 Day Economy Option
We wanted to offer an economy option that also provided full tracking door to door. This service offers unbeatable value for money and is the most popular option with our customers in the States
We are happy to announce that our new delivery service is now available for all UK customers. Over the last couple of months we have been working hard to fix the issues we had with the Royal Mail and provide a delivery service for our products that puts you the customer first.
What was the problem with the old delivery service?
As you may be aware from our Royal Mail Service announcement in January, the postal service was causing our customers many issues, with delayed and lost items of mail. Our customer service team had been inundated with concerned customers that had not received their products.
Although all items were sent on a next day service, were fully insured and required a signature, the majority were not being delivered the next day. They were being delivered up to 2 weeks after they were posted and a high volume were going missing.
We found the service provided by the Royal Mail to be totally unacceptable and not a service that we would want to associate with our brand.
What did we do about it?
Canabidol™ was founded with the primary focus of producing only the finest and purest quality CBD food supplements, while never compromising on quality.
Our aim was simple; we wanted to create a brand that you can trust. Our commitment to excellence and dedication to quality are encompassed through all our core brand principles. Especially when it comes to our customers.
Our Customers – We love our customers, they are the foundation of our business. They are the best advertising we can have, spreading the word about how incredible our products are. The principle is right there, the more we do for our customers, the more they do for us.
So we went back to the drawing board, we looked at exactly what our customers wanted and worked to develop a service that delivered. (Pardon the pun)
What we came up with
A guaranteed delivery service – Waiting was just not an option, we wanted to be sure that all items we sent were delivered in the fastest possible time frame.
Reliability – When it comes to trust, you need to be able to trust our delivery service too. Our delivery partner had to be the best consumer rated company that was in the market.
Full transparency – We want you to know exactly when an item will be shipped, when it will be delivered and exactly where your item is all the way up to our products being delivered at your door.
Full control – We needed to make sure we knew exactly what was happening with every single one of the hundreds of orders that we send out each day.
The New Service Explained in Full
Guaranteed Same day dispatch?
It all starts before we even ship the order. We have always dispatched every order the same day we receive it and any order placed before 12:00 noon on a normal working day will be dispatched the same day.
Due to the vast number of orders we send out this gives our team time to pick and pack all orders and make sure they get to our delivery partners.
More often than not, orders made after 12:00 noon will still be dispatched the same day but we have to draw the line somewhere. Our promise to you is, place your order before 12:00 noon on a normal working day and we guarantee that we will dispatch it the same day.
And when we promise something, we mean it.
To avoid any confusion we have also introduced a shipping date on the checkout page, this is not an estimated date the item will be shipped. This is our guaranteed shipping date.
Guaranteed Next Delivery Service
Our new delivery partner is DPD. DPD is the most innovative parcel carrier around and offer an unrivalled service when it comes to deliveries within the UK.
1 Hour Delivery Window
Thanks to their industry-leading Predict service, we now provide our customers with a one hour delivery window which is notified by SMS and email, so you don’t have to wait in all day.
Follow your parcel
Watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot. To use this service you will need the DPD app which you can download by clicking the link below.
Not going to be in?
DPD offers a wide range of options. Should you not be in when your item is scheduled to be delivered (with the Predict service you will know the exact time it will be with you), you can make alternative arrangements quickly and easily. You can have it delivered to a neighbour, collect it from the depot, change the delivery address or even instruct the driver to leave the item in a safe place.
There was only ever one choice?
No other company offers a service that comes close. Don’t just take our word for it. DPD has been voted the UK’s favourite delivery company for the third year running. We are confident that this is the right choice for our brand and our customers.
Canabidol.com Websites Updates
Dedicated tracking page and shipping notifications.
Full transparency can only be achieved with effective communication. We wanted to make sure you are able to access all your tracking information and that we update you every step of the delivery process.
Your personalised tracking page gives you instant access to live tracking information as it happens. It provides all the information about the delivery of your order as well as a dedicated phone number for our delivery partner should you have any problem and a link to their own tracking page so you can access features like follow my parcel.
Keeping a close eye on your order.
Providing a first class delivery service can only be done if we know exactly what is going on with every single one of your orders.
Every customer is important to us and we wanted to make sure we could keep track of all your orders and take a proactive approach to resolving any issues without you needing to contact us.
We monitor every single delivery on a daily basis and are in constant contact with our delivery partners to make sure all orders are delivered on time without any issues. Our dedicated portal give us this real time information, all in one place and allows us to take action before it’s too late.
Free UK Guaranteed Next Day Delivery
We think that the cost of the next day delivery service offers exceptional value for money. At only £2 more than a standard unguaranteed Royal Mail signed for service, which only provides tracking information once the item has been delivered. This new service provides so much more that we think the cost is worth it.
We are only able to offer you this price by subsidising the actual cost, so you pay less than we are charged. It was important for us that the service we offered was a first class service, but also offered value for money.
We wanted to go one step further and give you even better value for money. We needed a Free shipping option. Whilst we didn’t want to compromise on quality of service we have decided to offer the full feature of the guaranteed next day delivery service for FREE for all orders over £100.
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Free United States Shipping
We wanted to go one step further and give you even better value for money. So needed a free shipping option. Whilst we did not want to compromise on quality of service we have decided to offer the full feature of our standard tracked delivery service for FREE, for all orders over $125